FAQ
So you want to know the skinny on GEEKSOAP geeky soap? Here are the answers to commonly asked questions. Feel free to contact me if you have any further questions.
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---HOLIDAY 2011 INFO---
Q. OMG! A lot of your older soap designs are missing! Where are they and can I still order them?
A. Never fear! These designs aren't gone forever; during the months of November and December 2011 the store has been pared down in preparation for the big holiday 2011 rush, with the focus being on my top sellers. If you're looking to purchase one of my designs that you don't see in the shop, drop me a line and I'll get you set up!
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Q. Are your soaps vegan friendly?
A. YES! GEEKSOAP bars are vegan friendly. The soap ingredients are completely plant/vegetable glycerin based and all natural with no animal products. The honey-based Binary Bar is up for debate, as honey comes from bees.
Q. Your soap is handmade? Do you make the molds, too?
A. Yes and yes! Each and every soap is lovingly handmade by me, including the hand cutting and carving of the designs inside the bars. The 3D shaped bars like the Game Cartridge soaps, Binary Bar, D20 Soap On A Rope bars, Arc Reactors, etc. are custom molds that I made myself, so you know your geeky soap is 100% original and unique; you won't find soap like it anywhere else!
What about your accessories like the Cthulhu Toque or Bath Mitt?
A. I designed the patterns for my Cthulhu Toque, Sockthulhu plush, and Baththulhu Cthulhu Bath Mitt myself, and when you order, I personally crochet and handcraft these items for you, too! I put a lot of love and care into every item I make here at GEEKSOAP, even the original designs I make from yarn and fabric! They are accessories you truly can't get anywhere else, either. Buy the Bath Mitt here at GEEKSOAP and grab my other crochet Cthulhu accessories at The Pink Toque shop!
Q. How do I pay for GEEKSOAP?
A. This site proudly uses PayPal to process all transactions safely and easily. PLEASE be sure that your shipping address on PayPal is up-to-date when you order so that your geek soap goes to the right place! If you need to specify a different shipping address, let me know in the notes while checking out or send me an email.
Q. Talk to me about shipping.
A. The shipping figures were painstakingly calculated to ensure you are paying just the actual shipping cost + the best cost packaging based on your order's weight/number of bars you order. If you live somewhere other than the U.S., Canada, or the UK and wish to order, please contact me and we can set up a private invoice via PayPal so I can calculate exact shipping cost for your specific order! Orders are shipped Monday - Friday.
Q. Can I order GEEKSOAP as a gift & have it shipped it to my friend/family/loved one?
A. Of course! GEEKSOAP makes a great gift for the geeks you love! I would be happy to set up your order as a gift for no additional charge if you'd like to ship directly to the recipient. I will add a personalized note to the order for you, and no receipt or payment information will be enclosed. Just specify in the notes to seller that your order is a gift when checking out, and let me know what you'd like written on the card. I'll write your personalized note myself to create a truly personal geeky gifting experience for you and your recipient. :)
Q. Can you describe the scents of GEEKSOAP geeky soap?
A. Sure! My default scent is a Clean Linen, and is just a really fresh, clean smell you'd expect naturally from soap. It has been compared to the Yankee Candle clean cotton scent. I use it as the default scent on all bars unless otherwise noted; some bars have unique scents as noted in their product description. Prefer unscented? Add a note in the "notes to seller" when checking out to let me know, but please note: the oatmeal and honey bars are naturally scented already so they cannot be made unscented.
Q. What if I want a custom color or scent? Or a really large order?
A. Just let me know! I would be happy to accommodate your special needs, including custom orders. The ability to work with you on bulk orders will be based on my current workload and availability. I'm just one person! Drop me a line and we can work out the details! I've previously done bridal shower gift sets and even wedding favors in geeky soap designs. If you want something other than the default scent for your soap, let me know and I can give you a list of other options to choose from.
Q. How long does it take to get handmade GEEKSOAP?
A. I ask for 5-7 business days from receipt of purchase for your handmade soap to be shipped; in most cases I can turn around and ship next business day, but I do process orders in the order they were received and sometimes it can get busy! Especially when my custom mold soaps are made one at a time and I make your handmade geeky soap when you order, not to mention I also work another full time job! Bars are sealed so that you can keep them on display until you're ready to use them. I will send an email to confirm that I've received your order and send another to let you know when your order has shipped so you're always "in the know" when it comes to your handmade soap! If you're ordering a crochet accessory such as the Cthulhu Bath Mitt, please allow extra time for me to create this, as noted in your confirmation. Your soap and accessories will ship together.
Q. Something's wrong with my order!
A. If there's ever anything wrong with your order or you aren't 100% satisfied with GEEKSOAP products, please let me know immediately and I'll make it right! Your geeky satisfaction is guaranteed.
Q. What are the ingredients of your geeky soap?
A. Good question! I've covered all of the vegan friendly, all natural goodness over on the Ingredients page.
Q. Are your products licensed?
A. My soap creations are not licensed products. They are parody replicas that are not endorsed by their respective manufacturers. Name trademarks and copyrights are properties of their respective manufacturers and/or designers. These fan inspired versions are NOT to be confused with licensed merchandise. My interpretation of these designs are lovingly created and carved by hand and are not intended to mislead or confuse the customer OR infringe on the manufacturer's/designer's name and valuable trademark. The Android & GMail soap design was based on works created and shared by Google Creative Commons 3.0 Attribution.
Q. Where can I see more pictures of your geek soap and other art?
A. Check out my portfolio over at http://www.thepinktoque.com <-- I blog there about crafty things including GEEKSOAP announcements, too!
Q. Do you Twitter or have a Facebook Fan Page?
A. Yes and yes! Follow along with my tweets @geeksoap and check out GEEKSOAP & The Pink Toque on Facebook at http://www.facebook.com/thepinktoque
Q. Where can I buy The Cthulhu Toque or Scarfthulhu Cthulhu Scarf? What about your Cthulhu hand puppet?
A. Head on over to The Pink Toque shop!
Q. What's "The Pink Toque" or a "Toque" ?
A. The Pink Toque or 'pinktoque' has been my online persona for years. It's my username across many websites, including gaming and social media. The Pink Toque is my official company name, and GEEKSOAP is the trademarked name of my line of geeky soap. In Canada, a "toque" is a woolen winter hat and is my favorite word of all time. When you combine my favorite color with my favorite word you get 'pinktoque' :)
Questions? Email me! Lesley (at) Geeksoap (dot) net.
